Shipping policy
At KLUU, we're committed to getting your order to you quickly and reliably, anywhere in the United States.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing the next business day.
Shipping Destinations
We currently ship exclusively within the United States.
Estimated Delivery Times
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
Please note that delivery times are estimates. Actual delivery may vary due to carrier delays or periods of high demand.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your chosen shipping method and delivery address. We occasionally offer free shipping promotions, which are announced through our newsletter.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with your tracking number within 24–48 hours. If you haven't received your tracking information within 5 business days, please reach out to us.
Lost, Stolen, or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please follow these steps:
- Check your tracking number for the latest updates
- Contact your local carrier for more information
- Contact us at contact@kluu.store if the issue isn't resolved
Please note that KLUU is not responsible for packages that the carrier has marked as delivered.
Contact Us
Email: contact@kluu.store
Response time: Within 24 hours, Monday–Friday
KLUU reserves the right to update this Shipping Policy at any time. Any changes will take effect immediately upon posting.